I am an enthusiastic, self motivated, reliable,responsible and hard-working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using my own initiative. I am able to work well under pressure.
Provide first level contact and convey resolutions to customer issues.
Properly escalate unresolved queries to the next level of support.
Track,route and redirect problems to correct resources.
Serving as the first point of contact of customer seeking technical assistance over the phone or email.